Our Warranty Policy

At CY Global Technologies, we stand behind the quality of every product we sell. Our warranty policy ensures that customers enjoy reliable, long-lasting devices, with clear protection against manufacturing defects and hardware faults.

1. Coverage Overview

All products purchased from CY Global Technologies are covered by a limited warranty, which applies to both new and pre-owned (renewed) laptops, desktops, and related accessories. The warranty covers hardware defects under normal use during the warranty period.

2. Warranty Period

  • New Products: Covered by the manufacturer’s warranty, typically 12 months from the date of purchase.

  • Pre-Owned (Renewed) Products: Covered by a limited in-house warranty of 3 to 6 months, depending on the product condition stated at the time of purchase.

3. What Warranty Covers

  • Hardware defects due to manufacturing faults.

  • Failure of components such as the motherboard, RAM, hard drive, or power supply (not caused by misuse).

  • Replacement or repair of faulty parts at no additional cost within the warranty period.

4. What Warranty Does Not Cover

The warranty does not cover:

  • Accidental or physical damage, including cracks, dents, or liquid spills.

  • Damage caused by power surges, misuse, or unauthorized repairs.

  • Software issues, operating system corruption, or virus infections.

  • Battery wear and tear beyond normal usage.

  • Loss of data due to hardware failure (we recommend regular backups).

5. Warranty Claim Process

To make a claim:

  1. Contact our support team via info@cyglobaltech.com with your invoice number, product serial number, and a brief description of the fault.

  2. Our technical team will assess the issue and guide you through the next steps.

  3. Products may need to be inspected at our service center to validate the claim.

  4. Once approved, we will repair or replace the defective part, or offer a replacement unit if necessary.

6. Turnaround Time

Warranty claims are typically processed within 7–14 business days, depending on part availability and repair complexity. Customers will be notified of any delays.

7. Post-Warranty Service

After your warranty period expires, CY Global Technologies continues to offer paid repair and upgrade services using quality, tested components. This ensures your device remains in excellent working condition for years to come.

8. Limitation of Liability

CY Global Technologies shall not be liable for any indirect or consequential damages, including data loss or downtime, arising from product malfunction or repairs performed under warranty.

9. Contact

For warranty-related inquiries, please reach out to:
📧 info@cyglobaltech.com
📞 +27 11 339 6789
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (SAST).