Our Privacy Policy

At CY Global Technologies, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect personal information necessary to process your orders, provide support, and improve your shopping experience. This may include:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment and billing details

  • Device information (for support or warranty purposes)

  • Website usage and browsing data

2. How We Use Information

Your information is used for the following purposes:

  • Processing and delivering your orders

  • Providing customer support and warranty services

  • Responding to inquiries and communication

  • Improving our website, services, and product offerings

  • Sending updates, promotions, or service notifications (only when consent is given)

We do not sell or rent your personal information to third parties.

3. How We Share Information

We may share your information only when necessary, such as with:

  • Delivery and courier partners

  • Payment processors

  • Technical support providers

  • Legal authorities if required by law

All third-party partners are required to protect your information and use it only for the intended purpose.

4. Data Protection and Security

CY Global Technologies uses industry-standard security measures to protect your personal data from loss, misuse, or unauthorized access. All personal information is stored securely and accessed only by authorized personnel.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve site functionality

  • Enhance user experience

  • Help us understand browsing behavior

You may disable cookies in your browser settings, but some site features may not function optimally.

6. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates

  • Request deletion of your information where legally permissible

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Regulator

To exercise these rights, contact us using the details below.

7. Data Retention

We retain your information only as long as necessary for:

  • Order and warranty processing

  • Legal and regulatory compliance

  • Business record-keeping

Once no longer required, data is securely deleted or anonymized.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect information from minors.

9. Changes to This Policy

CY Global Technologies may update this Privacy Policy when necessary. Updates will be reflected on this page with the revised date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, data access requests, or concerns, contact us at:
📧 info@cyglobaltech.com
📞 +27 11 339 6789
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (SAST).